How to switch from Fresha: the client list and the consent files

Switch the client list. Do not guess which Fresha screens will hand it to you. On November 8, 2026 this post read the import help, the forms help, and the plan prices in this repo. Fresha’s export pages, marketplace, and reviews were not opened. This post does not describe those screens, and it does not say an export is missing.

What you can put in the import

On the web app, the studio owner goes to Clients and chooses Import clients. The file is CSV or Excel, up to 10,000 clients, and each row needs a first name. You match the columns. Birthdays that could be read two ways get an explicit month/day or day/month choice. A birthday that cannot be read is left blank. Phones save with your studio’s country. Notes come over only when the file has a notes column.

Before anything saves, you get one summary. People already in the account are matched by phone, then email, then name, and skipped. The rest of what you already typed stays as it is. If the file is silent on promotions, leave that checkbox off unless you know they agreed. Appointment reminders do not follow that checkbox.

Keep the tab open. Try again resumes a dropped upload without doubling anyone. Support can reverse an import that looks wrong.

The free handoff, and the files it refuses

Sending the file is free. No setup fee and no per-record charge. Usually within one business day. The owner’s in-app button takes CSV, Excel, text, and JSON up to 10 MB. A teammate can email support@tattoostudiopro.com, which is also how a larger file goes.

Help draws the line in one sentence. The client list comes in. Appointment history and other client data come in too, if the old system can export them. Stored consent form files do not. Download the signed forms you want before you close the old account.

A CSV row is import data. A saved consent PDF is a file. Those are different objects, and the import takes the first one.

Anything you add in Fresha after the export is absent from that file. Make the export near the day you stop adding people there.

Forms you collect after the switch

Tattoo Studio Pro stores a new signed form as a PDF on the client profile and in the forms archive. That PDF includes the answers, the signature, the date, and the studio lines on the form. It is not a transplanted Fresha file. The archive is view and download. Settings, then Backup, can later download a ZIP of the archived intake forms that already have a generated PDF, and it can export a client CSV. Both of those are Tattoo Studio Pro records.

Solo is $29 a month for one active staff member, and Crew is $69 a month for five. Annual prices are 30% off the monthly ones. A manager and a health official do not count toward the staff limit. The trial runs 30 days. Starting it requires a card, and canceling before day 30 means the card is not charged. SMS reminders are on every plan, with no per-text fee. See pricing.

Feature and price notes that were checked against Fresha’s own pages live on the Fresha alternative. This post does not reprice Fresha. The same import rules, written for a Booksy file, are on the Booksy migration guide.

FAQs

Can this post tell me which Fresha button exports the list?

It cannot. Fresha’s export screens were not opened on November 8, 2026. If you already have a client list as CSV or Excel, the import can take it. This post does not name Fresha’s menus, and it does not claim a menu is missing.

What does a self-serve import accept?

CSV or Excel, up to 10,000 clients, at least a first name each. The studio owner runs it on the web app. Existing clients are skipped. They are matched by phone, then email, then name.

What does support import for free?

The client list, always. Appointment history and other client data when the old export includes them. Usually within one business day. No setup fee and no per-record charge. Stored consent form files are refused.

What should I do with consent forms signed in Fresha?

Download them yourself before you close the account. The import does not take those files. Forms signed later in Tattoo Studio Pro are new PDFs in the forms archive.

Does the client CSV include appointment history by itself?

Only if that history is in the file you send, and you use the free handoff. The self-serve screen is a client list: name, phone, email, birthday, and notes when a notes column exists. It is not a promise that every past appointment arrives inside a client CSV.

What does Tattoo Studio Pro cost during the switch?

Solo is $29 a month and Crew is $69 a month. The trial is 30 days with a card required at the start. Cancel before day 30 and you are not charged. Details are on pricing.